Travelling with a disability

Accessibility on board the CDG Express

Access on board

Boarding facilities designed to enable passengers with reduced mobility to travel without relying on external assistance.

Each train is equipped with an integrated gap filler. Wheelchair users can board and alight independently, without the need for staff assistance or the use of a ramp.

Dedicated PRM areas on board

PRM areas in each train allow wheelchair users to move around easily.

• On the platforms and in the dedicated areas, a turning space with a diameter of 1.50 m allows for a full U-turn. The absence of any level changes ensures a safe, level, single-level route from the platform to the PRM area.
• The train’s carpetedflooring provides a non-slip surface for passenger safety.
• The PRM spaces on board offer two distinct configurations:
  • Passengers can remain in their wheelchairs without needing to transfer. A power socket and an emergency button are easily accessible from their seat.
  • A transfer from the wheelchair to the PRM seat is possible. A luggage space is located nearby. Comfort features — power socket, emergency button, table — are accessible from the seat, with the wheelchair able to be positioned nearby.

On-board toilets

• Access: the toilets, next to the PRM seats, are fitted with an automatic sliding door allowing a wheelchair to pass through. The door opening system is easy to operate whilst standing or seated. Unlocking is indicated by an audible and visual signal.
• Facilities: The toilets are equipped with a washbasin, a soap dispenser, a waste bin, a hand dryer and an emergency call button, all accessible to wheelchair users. Handrails and a side support bar, identified by a graphic symbol, are installed to facilitate movement and provide support.

Wheelchair compatibility

Certain wheelchair dimensions may restrict access to PRM areas on board. Minimum technical requirements, defined by the PRM Technical Specifications for Interoperability (TSI), may impose constraints on non-standard models.

If you have any questions about the compatibility of your wheelchair with our PRM areas on board the CDG Express, please do not hesitate to contact us via the contact form available on our website.

Accessibility at Gare de l'Est and the Airport

At Gare de l’Est and Paris-Charles de Gaulle Airport, lifts, PRM lifts and escalators enable you to reach the CDG Express platform entrance. Our on-site teams will welcome you and assist with your travel assistance request as soon as you arrive at the station.

Below you will find details of the accessibility facilities available at the station and their real-time operational status:

• Gare de l'Est Station and facilities in service in real time

• CDG2 Station – Paris-Charles de Gaulle Airport and facilities in real-time

CDG Express assistance service

The CDG Express assistance service at the station is a free service for people with disabilities (PSH) and people with reduced mobility (PMR).

It allows you to be accompanied at the station from the “Assistance for Passengers with Disabilities” reception point to your seat on board the CDG Express.

The service is available to: holders of a priority card*, wheelchair users, and people with difficulty walking**.
Book an assistance service for boarding the CDG Express from 90 days before your travel date and up to 24 hours before your arrival at the platform, using the booking form.

Find all the information you need about the assistance service by clicking here .

* Holders of a ‘mobility inclusion’ card, a disability card, a card for those discharged from military service or war pensioners, pregnant women holding the national family priority card, and holders of a European parking card for people with disabilities, a European Disability Card, a disability or priority card issued by a Member State of the European Union, or another foreign document in the holder’s name that allows for the identification of the holder and clearly states the recognition of a disability or functional limitation.
** To persons in possession of a medical certificate attesting to the need for assistance when using a means of transport (valid for one year unless a shorter period is specified) or a pregnancy certificate.