Our commitment to digital accessibility

For CDG Express, digital accessibility is a priority. We firmly believe that every user, regardless of their disability, should be able to access our online services without any barriers.

Compliance Status

This website is partially compliant with technical standard EN 301 549 v.3.2.1 and Level AA of version 2.1 of the Web Content Accessibility Guidelines (WCAG). See ‘Non-accessible content’ for further details.

The website was last tested on 23 June 2026.

Preparation of the statement

This statement was drawn up on 23 June 2026.

It is based on a review of a representative sample of web pages by a qualified accessibility expert fromUrbilog, using manual testing.

Feedback

We welcome your comments on the accessibility of this website. Please contact us if you encounter any accessibility issues:

If you are having difficulty accessing our content or if you have any suggestions for improvement, please contact us via the contact form or at the following email address: contact@cdgexpress.com.

We value all feedback and are committed to making the necessary changes to improve the experience for all our users.

Compatibility with browsers and assistive technologies

This website is designed to be compatible with the most commonly used assistive technologies listed below:

  • the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari;
  • in combination with the latest versions of NVDA, VoiceOver and TalkBack.

Technical specifications

To ensure its accessibility, as well as its functionality in the specific context of using a web browser alongside plug-ins or assistive technologies installed on your computer, the European Union’s website relies on the following technologies:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-conformities

1. Images

  • 1.1 – Some images that convey information do not have alternative text.

2. Frames: Nothing to report

3. Colours: Nothing to report

4. Multimedia: Nothing to report

5. Tables: Nothing to report

6. Links

  • 6.1 – Some links are not self-explanatory.

7. Scripts

  • 7.1 – Some scripted elements are not compatible with assistive technologies.
  • 7.5 - Some status messages are not rendered correctly by assistive technologies.

8. Mandatory elements

  • 8.7 - Some language changes are not indicated in the source code.
  • 8.9 - Certain tags used for presentation purposes should not be used.

9. Structuring of information

  • 9.1 - Some information is not structured with appropriate headings.
  • 9.3 - Some lists of items are not correctly structured.

10. Presentation of information

  • 10.1 - Some style sheets used to control the presentation of information are missing.
  • 10.4 - Some content is truncated when the font size is increased to 200 %.

11. Forms

  • 11.2 - Some labels associated with form fields are not relevant.
  • 11.9 - Some button labels are not relevant.
  • 11.10 - Some input controls are not used appropriately.

12. Navigation

  • 12.8 – The tab order is inconsistent.

13. Viewing: Nothing to report

14. Documentation and accessibility features: Nothing to report

15. Editing tools: Nothing to report

16. Support services: Nothing to report

17. Real-time communication: Nothing to report

Appeal procedures

This procedure should be used in the following circumstances:

You have reported an accessibility issue to the website administrator that prevents you from accessing content or one of the portal’s services, and you have not received a satisfactory response.

We take this matter very seriously and are committed to transparency in our approach. We firmly believe that improved digital accessibility is not only a legal obligation but also an essential means of ensuring genuine inclusion for all users.

If you have any suggestions or questions regarding the accessibility of our website, please do not hesitate to contact us using the address provided in the Feedback section. Your feedback is invaluable in helping us to improve.