Travelling with a disability

Accessibility on board the CDG Express

Boarding

The route onto the train is designed so that passengers with reduced mobility can travel without assistance.

All trains have a built-in system to bridge the gap between the platform and the doorway, so wheelchair users can board and alight independently, with no need for staff to set up a ramp or provide any other assistance.

Wheelchair spaces on board

All trains have wheelchair spaces with room to move around easily.

• A 1.50-metre turning circle on the platforms and in the dedicated wheelchair areas gives wheelchair users room to turn around fully. The step-free layout provides a safe, level route from the platform to the wheelchair space.
• The train’s carpeted flooring provides a non-slip surface for passenger safety.
• The wheelchair spaces on board can be used in two ways:
  • You can stay in your wheelchair, without needing to transfer. A power socket and emergency button are conveniently within reach.
  • Or you can transfer from your wheelchair to the accessible seat. You can keep your wheelchair and luggage nearby, and amenities including a power socket, emergency button and table are within reach.

Toilets on board

• Access: the toilets next to the wheelchair spaces have an automatic sliding door wide enough for a wheelchair. The door is easy to open whether you are standing or seated, and has sound and light signals showing when it is unlocked.
• Amenities: The toilets are fitted with a washbasin, soap dispenser, bin, hand dryer and emergency call button, all within reach of wheelchair users. The handrails and side grabrail are clearly marked with a symbol, to make it easier to move around safely.

Wheelchair compatibility

Some larger wheelchair models may not fit in the wheelchair spaces on board. This is due to the minimum technical requirements set by the technical specifications for interoperability for persons with reduced mobility (STI PMR). 

If you are unsure whether your wheelchair will fit in the wheelchair spaces on board the CDG Express, please contact us using the form on our website.

Accessibility at Gare de l’Est and Paris-Charles de Gaulle Airport

You will find lifts, wheelchair lifts and escalators to the CDG Express platform entrance at both Gare de l'Est and Paris-Charles de Gaulle Airport. Our teams will also be there to welcome you and provide any help you need as soon as you reach the station. 

You will find detailed information about accessibility facilities and their real-time status below: 

• Gare de l'Est Station and real-time facility status

• Accessibility at Paris-Charles de Gaulle Airport Terminal 2 and real-time facility status
   

CDG Express assistance

CDG Express assistance at the station is free of charge and available for disabled passengers as well as passengers with reduced mobility.

Our teams will accompany you through the station, from the “Assistance Voyageur Handicapé” (Disabled Passenger Assistance) welcome point to your seat on board the CDG Express.

This service is available to priority card holders*, wheelchair users and passengers who have difficulty moving around**.
You can book assistance for boarding the CDG Express from 90 days before you travel up to 24 hours before you arrive at the station, using the booking form.

You will find all the information you need about the assistance service here.

* This includes holders of an “inclusion mobilité” card, disability card, disabled war veteran or war pensioner card, national family priority card, European parking card for disabled people, European disability card, or any disability or priority card issued by an EU Member State. It also includes any named foreign document that clearly identifies the holder and attests to a disability or functional limitation.
** This includes people with a medical certificate stating that they need assistance to use public transport. The certificate is valid for one year, unless it states an earlier expiry date. It also includes people with a pregnancy certificate.