Question 1

How can I buy a ticket?

Accepted Answer

CDG Express tickets will be on sale soon. You will be able to buy them at Gare de l'Est, the train station at Paris-Charles de Gaulle Airport, on our website or on the CDG Express mobile app.
At the station, tickets will be available from ticket machines, CDG Express kiosks, open payment gates and passenger services staff holding payment terminals. You can pay by CB bank card, Visa, Mastercard, American Express, Apple Pay, Google Pay, and in cash (euro) at some ticket machines.Tickets will also be available on our website and mobile app.

Question 2

How long is my ticket valid for?

Accepted Answer

One-way tickets are valid for 24 months after you buy them. 
If you buy a return ticket, the outbound ticket is also valid for 24 months, but you need to use the inbound ticket within 90 days of using the outbound ticket, in the opposite direction.

Question 3

How long does the journey take?

Accepted Answer

20 minutes.
The trip between Paris-Charles de Gaulle Airport and Gare de l'Est is non-stop and takes 20 minutes.

Question 4

How many stops does the CDG Express make?

Accepted Answer

None.
The CDG Express provides a non-stop service between Paris-Charles de Gaulle Airport and Gare de l'Est.

Question 5

What is the administrative background check?

Accepted Answer

This pre-recruitment check is an essential security measure required by law in some sectors. Its purpose is to make sure a candidate is suitable before they take up their role, particularly where the role involves sensitive duties or responsibilities.
In France, it is carried out by SNEAS, the Ministry of the Interior’s national administrative security service, and applies to certain roles that require authorisation to access sensitive sites or involve sensitive duties or responsibilities.For the CDG Express, all roles that require driver training and all train maintenance roles are subject to this background check.

Question 6

Can I take the CDG Express if I have a lot of luggage?

Accepted Answer

Yes, there is plenty of luggage space on the trains for your belongings.
This includes large lockers with fasteners and straps for bicycles, pushchairs, sports kit and other bulky items. A train manager is available on every train to help you store your luggage when you board.

Question 7

How do I join the CDG Express team?

Accepted Answer

See our vacancies in “Join us”. 
Hello Paris, the company that operates the CDG Express, is hiring in preparation for the service launch, planned for March 2027. Current vacancies – in driving, maintenance, passenger services and supervision – are available on the “Join us” page. You can also contact HR directly at the address on the “Contact us” page.

Question 8

Do you have reduced fares?

Accepted Answer

Yes, several: 
Return tickets include a 15% discount.Passengers aged 16 and under travel free when accompanied by an adult holding a valid ticket. Monthly or yearly Navigo pass holders are entitled to a 35% discount (as long as your Navigo pass is valid when you purchase your CDG Express ticket).Passengers accompanying a disabled person travel free. People working at the airport or in rail services qualify for preferential fares.

Question 9

When do the first and last trains leave?

Accepted Answer

The trains run from 5:00 am to midnight, seven days a week. 
You will find the departure and arrival times on the “Departures and timetables” page.

Question 10

Which time do CDG Express trains depart and arrive?

Accepted Answer

There are trains every 15 minutes from 5.00 am to midnight, every day, in both directions. 
Departure and arrival times are available on the “Departures and timetables” page, and you can use your ticket for whichever CDG Express train you choose.

Question 11

What do the pre-tests in the recruitment process involve?

Accepted Answer

These tests assess a candidate’s ability and aptitude for a role linked to rail safety or operations. They only apply to candidates applying for driver training. 
They may include logic and vigilance tests, as well as practical scenarios related to the role. They also help assess a candidate’s motivation, judgement, ability to follow strict rail procedures and capacity to learn. They take about two hours to complete online.

Question 12

What platform does the CDG Express leave from?

Accepted Answer

At Gare de l'Est train station: platforms 2, 3 and 4.At Paris-Charles de Gaulle Airport Terminal 2 station: platforms 1X and 2X.
The way to the CDG Express is clearly signposted in both stations and the areas are easy to spot.

Question 13

Can I board the CDG Express with a bulky item?

Accepted Answer

Yes, there is plenty of luggage space on the trains for your belongings.
This includes large lockers with fasteners and straps for bicycles, pushchairs, sports kit and other bulky items. A train manager is available on every train to help you store your luggage when you board.

Question 14

Who do I speak to if I have a problem during my journey?

Accepted Answer

A train manager is available on every train throughout the journey. 
They are also available during boarding to help you store your belongings and will be happy to answer any questions you have during the trip. Passenger services staff are also available at Gare de l'Est and Paris-Charles de Gaulle Airport from the first train of the day to the last, every day.

Question 15

Can I buy a ticket on the train?

Accepted Answer

No, you need to buy your ticket before boarding.
We cannot sell tickets on the train so please make sure you have a valid ticket before you reach the entrance gates at the station.

Question 16

Can I buy a return ticket if I don’t know when I’m coming back?

Accepted Answer

Yes, as long as you use your inbound ticket within 90 days of using your outbound ticket. 
You can use your inbound ticket up to 90 days after you use your outbound ticket, in the opposite direction.

Question 17

Can I use my Navigo or Liberté+ pass to take the CDG Express?

Accepted Answer

Yes, if you have a valid Navigo pass, you are entitled to a discount. 
If your monthly or yearly Navigo pass is valid at the time you buy your CDG Express ticket, you will get a 35% discount. Your Navigo pass will be checked during purchase so the discount can be applied, whether you buy your ticket online, in the app or from a ticket machine at the station.

Question 18

Can passengers with reduced mobility take the CDG Express?

Accepted Answer

Yes, passengers with reduced mobility can move around the stations and on board using accessible spaces.
All trains have a built-in boarding ramp for independent step-free access, wheelchair spaces with a 1.50-metre turning circle, an emergency call button and accessible toilets. Free assistance is available at the stations and can be booked up to 24 hours before departure using the online form. Please see “Travelling with a disability” for details.

Question 19

What are the benefits of working on the CDG Express project?

Accepted Answer

Depending on the role, the benefits may include: 
Meal vouchers for working days.Supplementary health insurance for you and your family.Bonuses tied to performance and working hours.Ongoing training to foster career growth.Career opportunities in the rail and wider transport sectors.Varied working patterns based on the needs of the service (possibly shift work and on-call periods depending on the role).A 13th-month salary payment.

Question 20

Are there toilets on the CDG Express?

Accepted Answer

Yes, on all trains.
Our onboard toilets have an automatic sliding door, washbasin, soap dispenser, hand dryer, bin, emergency call button and fold-down baby changing table. The toilets are accessible to wheelchair users.

Question 21

Are there opportunities to grow within the project or in related roles?

Accepted Answer

Yes, the CDG Express project gives everyone opportunities to grow with additional training, the chance to build new skills, and career pathways within the Keolis, SNCF and RATP groups. The rail sector actively encourages internal mobility and skills development.

Question 22

Can I use my Paris Région Aéroport pass to take the CDG Express?

Accepted Answer

No.
You can’t use any tickets not included in the fare offer shown on the “CDG Express fares” page.

Question 23

Can I take the CDG Express with my pet?

Accepted Answer

Yes, pets travel free and do not need a ticket. 
You can take them in a carrier (a closed bag or basket no larger than 45 cm x 30 cm x 25 cm) on your lap or at your feet. If you bring them on a lead, they need wear a muzzle and travel at your feet for the entire journey. No restrictions apply to guide dogs and assistance dogs.

Question 24

Can I charge my phone, tablet or laptop on the train?

Accepted Answer

Yes, there are power sockets.
USB-A and USB-C sockets are available at every seat.

Question 25

How far in advance do I need to buy my CDG Express ticket?

Accepted Answer

You can buy your ticket up to 24 months before you plan to travel. 
You can also buy a ticket on the day you travel, online or at the station.

Question 26

Do CDG Express teams wear a uniform?

Accepted Answer

Yes, all CDG Express operational staff wear a uniform that reflects the professional standards of the service. 
Uniforms generally include: Workwear suited to each role (operations, maintenance, etc.).High-visibility vests and badges.Job-specific equipment (headwear, a radio and protective equipment).Besides helping customers identify our teams, uniforms help create a sense of belonging and give CDG Express a smart, professional image

Question 27

What are the requirements to apply for these roles?

Accepted Answer

Age: you must be at least 18.
Background checks: you must have no prior convictions that are incompatible with the role. Applications for safety-related jobs also involve an administrative background check (see above).
Nationality/work permit: if you are not an EU national, you need a valid residence and work permit.

The right answers, right on time.

Buying tickets